S3S3 — Senior Support Specialist
Senior
Experienced support role, often called Senior Administrative Assistant. Works independently to manage complex administrative tasks and may mentor junior staff.
What this level means
Handles complex / escalated cases; may guide junior support staff.
- Scope
- Escalated / complex cases
- Autonomy
- Limited supervision
- Complexity
- Complex or non-standard cases
- Impact
- Resolution quality on the team's hardest cases
- Decision rights
- Owns escalation resolution within policy
- Leadership
- Guides junior support informally
- Typical experience
- 3–5 yrs
What you'd do
- Manage senior executives’ calendars.
- Organize large-scale meetings or events.
- Draft and format complex documents, reports, and spreadsheets.
- Supervise or train S1/S2 personnel.
- Maintain confidentiality for highly sensitive matters.
- Manage executive calendars.
- Organize meetings and events.
- Draft complex documents.
- Supervise junior staff.
- Maintain confidentiality.
Skills, knowledge & tools
- Executive calendar management
- Event organization
- Document drafting
- Staff supervision
- Confidentiality maintenance
- Leadership
- Advanced MS Office skills
- Communication
- Executive support
- Event planning
- Document management
- Leadership principles
- Confidentiality protocols
- Digital tools
- Staff training
- Advanced administrative procedures
- Advanced communication
- Leadership
- Attention to detail
- Discretion
- Digital fluency & adaptability
What good looks like
- Bachelor’s degree or equivalent preferred
- 3–6 years of progressively responsible administrative experience
- Advanced proficiency in productivity suites
- Administrative Professional (CAP) or project management credentials
Common titles
Senior Administrative Assistant SpecialistSenior Administrative Assistant
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations (inferred)