S4S4 — Lead Support Specialist
Advanced
Top-tier individual contributor in administrative support, often titled Executive Assistant or Administrative Supervisor. May oversee a team of assistants in addition to direct executive support.
What this level means
Lead specialist: owns process improvement and mentors the support team.
- Scope
- Team process and quality
- Autonomy
- Works independently; owns improvements
- Complexity
- Cross-case patterns and process gaps
- Impact
- Team-level quality and efficiency
- Decision rights
- Owns process and quality decisions for the team
- Leadership
- Mentors and coordinates the support team
- Typical experience
- 5–8 yrs
What you'd do
- Manage executive calendars and travel globally.
- Prepare executive communications.
- Oversee administrative support team.
- Lead or contribute to special projects.
- Maintain executive confidentiality at the highest level.
- Manage global travel.
- Prepare communications.
- Oversee support team.
- Lead projects.
- Maintain confidentiality.
Skills, knowledge & tools
- Global travel management
- Executive communication
- Team oversight
- Project leadership
- Confidentiality
- Strategic planning
- Leadership
- Innovation
- Global travel coordination
- Executive communication strategies
- Team management
- Project management
- Confidentiality protocols
- Strategic planning
- Leadership principles
- Innovation in technology
- Executive presence
- Judgment and initiative
- Strategic Thinking
- Leadership
- Tech-savvy innovation
What good looks like
- Bachelor’s degree or higher
- 6–8+ years in administrative roles
- Mastery of enterprise software
- Senior administrative certifications or degrees in office management
Common titles
Lead Administrative Assistant
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations (inferred)