M1M1 — Manager (Team Lead)
Administrative Assistant/Coordinator (Supervisor)
M1-level administrative professionals provide foundational support to ensure smooth daily operations. They handle routine office tasks so that managers and teams can focus on core activities.
What this level means
Front-line people manager of a single team; owns delivery, coaching, and execution.
- Scope
- A single team
- Autonomy
- Manages within established goals
- Complexity
- Day-to-day delivery and people issues
- Impact
- Team output and health
- Decision rights
- Owns team execution, hiring input, performance
- Leadership
- Direct people management of one team
- Typical experience
- 3–6 yrs
What you'd do
- Performs basic clerical tasks: filing, document prep, data entry, and correspondence.
- Manages calendars, schedules meetings/appointments, answers phones, greets visitors.
- Sorts and distributes mail; assists with invoicing and record-keeping.
- Maintains office supplies and equipment inventory.
- Perform clerical tasks.
- Manage calendars and appointments.
- Sort and distribute mail.
- Maintain office supplies.
- Assist with invoicing.
Skills, knowledge & tools
- Clerical tasks
- Calendar management
- Communication
- Data entry
- Inventory management
- Office equipment operation
- Scheduling
- Document preparation
- Basic office procedures
- Time management
- Communication strategies
- Inventory management
- Record-keeping
- Scheduling systems
- Customer service principles
- Technical aptitude
- Organization & Attention to Detail
- Communication
- Dependability
- Technical Aptitude
What good looks like
- High school diploma or equivalent
- 0–2 years in office support
- Basic proficiency with office software
- Postsecondary certificate or associate degree in office administration
Common titles
Manager, Administrative ServicesAdministrative Services ManagerAdministrative Assistant/Coordinator
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 11-3012.00 — Administrative Services Managers