Administrative Services Manager / Office Manager

What this level means

Leads multiple teams or a sub-function; sets goals and owns cross-team execution.

Scope

Multiple teams or a sub-function

Autonomy

Sets goals within functional strategy

Complexity

Multi-team execution and resourcing trade-offs

Impact

Sub-function outcomes

Decision rights

Owns goals, budget input, and people decisions across teams

Leadership

Manages managers and/or several teams

Typical experience

8–12 yrs

What you'd do

• Oversees the full range of office services (procurement, mail, records, reception).
• Manages departmental budgets and forecasts; approves expenditures.
• Implements corporate administrative policies (record retention, confidentiality, facilities standards).
• Supervises administrative staff and may oversee related functions (e.g. payroll support, facilities maintenance).
• Oversee office services.
• Manage budgets and forecasts.
• Implement administrative policies.
• Supervise staff.
• Oversee related functions.

Skills, knowledge & tools

• Team management
• Budget management
• Policy implementation
• Communication
• Organizational planning
• Business acumen
• Record management
• Facilities oversight
• Office services management
• Budgeting and forecasting
• Corporate policy implementation
• Team supervision
• Business operations
• Record retention
• Confidentiality protocols
• Facilities management
• Leadership & Team Management
• Communication & Interpersonal
• Organization & Planning
• Business acumen

What good looks like

• 5–7 years progressive admin experience
• Bachelor’s degree in business or related field
• Experience with budget management
• Leadership and management training

Common titles

What it pays

Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.

O*NET / SOC: 11-3012.00 — Administrative Services Managers

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