M4M4 — Director
Senior Manager / Associate Director, Administrative Services
At the M4 level, managers assume enterprise-wide responsibilities for administrative services. They translate corporate goals into departmental objectives and oversee multiple teams or projects.
What this level means
Leads a function or department; owns strategy, budget, and outcomes for the area.
- Scope
- A function or department
- Autonomy
- Owns area strategy and budget
- Complexity
- Strategic priorities and cross-functional alignment
- Impact
- Function-level results
- Decision rights
- Owns strategy, budget, and org design for the area
- Leadership
- Leads managers; sets direction for the function
- Typical experience
- 10–15 yrs
What you'd do
- Sets strategic objectives and policies for administrative operations.
- Manages multiple teams or functions; oversees sizable budgets and department-level resource allocation.
- Leads cross-department initiatives (e.g. large events, office expansions, workplace optimization).
- Develops and enforces advanced procedures impacting multiple units.
- Set strategic objectives.
- Manage teams and budgets.
- Lead cross-department initiatives.
- Develop advanced procedures.
- Oversee resource allocation.
Skills, knowledge & tools
- Strategic planning
- Financial management
- Change management
- Leadership
- Communication
- Influence
- Project leadership
- Resource allocation
- Strategic planning
- Financial management
- Change management
- Leadership principles
- Communication strategies
- Project management
- Resource management
- Cross-department coordination
- Strategic Leadership
- Financial Acumen
- Change management
- Communication & Influence
What good looks like
- 8–12 years leadership in administrative or related operations
- Bachelor’s or advanced degree
- Experience in strategic planning
- Financial management training
Common titles
Director, Administrative ServicesAdministrative Services Director
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 11-3012.00 — Administrative Services Managers