M5M5 — Senior Director
Director of Administrative Services
M5 Directors lead the entire administrative services function, often for a business unit or region. They shape long-term strategy, ensuring administrative services support and drive business objectives.
What this level means
Leads multiple functions or a large department; drives multi-year strategy.
- Scope
- Multiple functions or a large department
- Autonomy
- Owns multi-year strategy for the area
- Complexity
- Org-level trade-offs and investment
- Impact
- Multi-function results
- Decision rights
- Owns investment and org design across functions
- Leadership
- Leads directors and managers
- Typical experience
- 12–18 yrs
What you'd do
- Defines vision and direction for administrative services across the organization.
- Develops company-wide office management strategies and drives their execution.
- Oversees major budgetary and operational decisions; accountable for financial performance of administrative functions.
- Collaborates with senior leadership; influences corporate policies and large-scale initiatives.
- Define vision and direction.
- Develop and execute strategies.
- Oversee budgetary decisions.
- Collaborate with leadership.
- Influence corporate policies.
Skills, knowledge & tools
- Strategic visioning
- Negotiation
- Business strategy
- Innovation
- Leadership
- Policy influence
- Budget oversight
- Operational decision-making
- Strategic planning
- Negotiation techniques
- Business strategy
- Innovation in operations
- Leadership principles
- Policy development
- Budget management
- Operational oversight
- Strategic Thinking
- Influence and Negotiation
- Holistic Business Acumen
- Innovation Mindset
What good looks like
- 10+ years of broad administrative management experience
- Advanced degree often preferred (MBA or MS)
- Experience in strategic leadership
- Proven negotiation skills
Common titles
Senior Director, Administrative ServicesAdministrative Services Senior DirectorDirector of Administrative Services
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 11-3012.00 — Administrative Services Managers