S3S3 — Senior Support Specialist
Mid-Level Support
The Administrative Assistant at Support Level S3 provides experienced administrative and secretarial support to departments or groups of professionals, often including mid-level managers or technical teams.
What this level means
Handles complex / escalated cases; may guide junior support staff.
- Scope
- Escalated / complex cases
- Autonomy
- Limited supervision
- Complexity
- Complex or non-standard cases
- Impact
- Resolution quality on the team's hardest cases
- Decision rights
- Owns escalation resolution within policy
- Leadership
- Guides junior support informally
- Typical experience
- 3–5 yrs
What you'd do
- Comprehensive Calendar Management
- Project and Program Assistance
- Communication Liaison
- Office Procedure Implementation
- Resource and Supplies Coordination
- Data Management and Reporting
- Mentoring and Support to Junior Staff
- Manage complex calendars
- Coordinate project tasks
- Prepare detailed reports
Skills, knowledge & tools
- Advanced scheduling
- Project coordination
- Resource management
- Advanced communication
- Data analysis
- Mentoring
- Problem-solving
- Office software proficiency
- Advanced office procedures
- Project management basics
- Communication strategies
- Resource allocation
- Data management systems
- Mentoring techniques
- Organizational policies
- Reporting standards
- Excellent organizational and time-management skills
- Strong interpersonal and communication skills
- Attention to detail
What good looks like
- Approximately 3–5 years of progressive administrative experience
- An associate degree in business administration, office management, or a related field
- Proficiency in office management software
Common titles
Mid-Level Support
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations (inferred)