S1S1 — Support Associate
Corporate & Business Services Administrative Assistant
Provides critical clerical and organizational support to a department or team, ensuring smooth daily operations.
What this level means
Entry support: executes routine, well-defined tasks under close supervision.
- Scope
- A single task type or queue
- Autonomy
- Close supervision; follows defined procedures
- Complexity
- Routine, well-defined requests
- Impact
- Individual transactions
- Decision rights
- Acts within scripts; escalates exceptions
- Leadership
- None
- Typical experience
- 0–1 yrs
What you'd do
- Coordinate calendars, schedule appointments, and arrange staff meetings
- Answer telephone calls, greet visitors, and manage correspondence
- Maintain filing systems and office supplies
- Assist in the preparation of reports and presentations
- Support team members with administrative tasks
- Manage daily office operations
- Prepare and edit documents
- Coordinate logistics for meetings
- Maintain office supply inventory
- Provide customer support
Skills, knowledge & tools
- Calendar management
- Communication
- Microsoft Office proficiency
- Data entry
- Multitasking
- Office administration
- Basic accounting principles
- Customer service practices
- Document management
- Organizational procedures
- Exceptional organizational and time-management skills
- Excellent verbal and written communication skills
- Attention to detail
- Problem-solving abilities
- Customer service orientation
What good looks like
- High school diploma or equivalent
- Associate’s or bachelor’s degree in Business or Office Administration (preferred)
- Experience with office management software
- Strong organizational skills
- Excellent communication skills
Common titles
Corporate & Business Services Administrative AssistantEntry Support
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations (inferred)