M1M1 — Manager (Team Lead)
Customer Success Team Lead / Supervisor (Entry Manager)
Directly leads a small team of individual contributors. Focus is on a specific subset of customers. Manages day-to-day team operations and customer engagements that are typically tactical in nature.
What this level means
Front-line people manager of a single team; owns delivery, coaching, and execution.
- Scope
- A single team
- Autonomy
- Manages within established goals
- Complexity
- Day-to-day delivery and people issues
- Impact
- Team output and health
- Decision rights
- Owns team execution, hiring input, performance
- Leadership
- Direct people management of one team
- Typical experience
- 3–6 yrs
What you'd do
- Handles customer issues of a fairly defined nature.
- Follows established playbooks and processes.
- Interfaces primarily with front-line customer contacts.
- Lead a small team of customer success representatives.
- Manage daily operations and customer engagements.
- Resolve customer issues using established processes.
Skills, knowledge & tools
- Team leadership
- Process adherence
- Customer interaction
- Issue resolution
- Basic project management
- Communication
- Time management
- Problem-solving
- Customer success methodologies
- Life sciences industry basics
- Team management principles
- Issue resolution techniques
- Process improvement
- Team coaching
- Performance management
What good looks like
- Bachelor’s degree in Life Sciences, Engineering, Pharmacy, or Business
- Professional certifications in project management or customer success preferred
- Experience in team leadership
Common titles
Manager, Life SciencesLife Sciences ManagerCustomer Success Team Lead / Supervisor
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 43-0000 — Office & Administrative Support Occupations (inferred)