M3M3 — Senior Manager
Senior Manager / Associate Director of Customer Success
Leads a significant portion of the Customer Success function. Manages multiple M2 managers or a larger team.
What this level means
Leads multiple teams or a sub-function; sets goals and owns cross-team execution.
- Scope
- Multiple teams or a sub-function
- Autonomy
- Sets goals within functional strategy
- Complexity
- Multi-team execution and resourcing trade-offs
- Impact
- Sub-function outcomes
- Decision rights
- Owns goals, budget input, and people decisions across teams
- Leadership
- Manages managers and/or several teams
- Typical experience
- 8–12 yrs
What you'd do
- Deals with diverse challenges and complex client organizations.
- Operates with a large degree of autonomy in managing their area.
- Influences at higher levels internally and externally.
- Lead a significant portion of the customer success function.
- Manage complex client organizations.
- Influence internal and external stakeholders.
Skills, knowledge & tools
- Strategic leadership
- Complex problem-solving
- Influence and negotiation
- Autonomous decision-making
- Client relationship management
- Advanced communication
- Leadership
- Mentorship
- Strategic management
- Life sciences industry insights
- Leadership principles
- Client organization dynamics
- Influence strategies
- High complexity and strategic problem-solving
- Influence at higher levels
What good looks like
- Bachelor’s degree in Life Sciences, Engineering, Pharmacy, or Business
- Advanced degree or professional certifications preferred
- Proven experience in strategic leadership
Common titles
Senior Manager, Life SciencesLife Sciences Senior Manager
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 43-0000 — Office & Administrative Support Occupations (inferred)