M4M4 — Director
Director of Customer Success
Oversees a major division of the Customer Success organization. Responsible for multiple teams across different functions.
What this level means
Leads a function or department; owns strategy, budget, and outcomes for the area.
- Scope
- A function or department
- Autonomy
- Owns area strategy and budget
- Complexity
- Strategic priorities and cross-functional alignment
- Impact
- Function-level results
- Decision rights
- Owns strategy, budget, and org design for the area
- Leadership
- Leads managers; sets direction for the function
- Typical experience
- 10–15 yrs
What you'd do
- Manages programs that span continents or business lines.
- Sets strategy for their segment and makes high-impact decisions.
- Collaborates with VPs of Sales, Product, Operations.
- Oversee a major division of customer success.
- Set strategy and make high-impact decisions.
- Collaborate with senior executives across functions.
Skills, knowledge & tools
- Global program management
- Strategic decision-making
- High-impact leadership
- Cross-functional collaboration
- Advanced negotiation
- Visionary thinking
- Change management
- Executive communication
- Global customer success strategies
- Life sciences market dynamics
- Strategic decision-making frameworks
- Cross-functional leadership
- High-impact strategy development
- Very high complexity, strategic scope
- Significant independence
What good looks like
- Bachelor’s degree in Life Sciences, Engineering, Pharmacy, or Business
- Advanced degree or professional certifications preferred
- Extensive experience in strategic leadership
Common titles
Director, Life SciencesLife Sciences DirectorDirector of Customer Success
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 43-0000 — Office & Administrative Support Occupations (inferred)