M5M5 — Senior Director
Senior Director of Customer Success
Head of the Customer Success function for a significant business segment. Manages directors and their teams.
What this level means
Leads multiple functions or a large department; drives multi-year strategy.
- Scope
- Multiple functions or a large department
- Autonomy
- Owns multi-year strategy for the area
- Complexity
- Org-level trade-offs and investment
- Impact
- Multi-function results
- Decision rights
- Owns investment and org design across functions
- Leadership
- Leads directors and managers
- Typical experience
- 12–18 yrs
What you'd do
- Confronts strategic questions and enterprise risk issues.
- Integrates customer success strategy with overall corporate strategy.
- Deeply involved in executive-level collaboration.
- Lead the customer success function for a business segment.
- Integrate customer success with corporate strategy.
- Engage in executive-level collaboration.
Skills, knowledge & tools
- Enterprise risk management
- Strategic integration
- Executive collaboration
- Visionary leadership
- Complex problem-solving
- Strategic foresight
- Corporate strategy alignment
- Advanced negotiation
- Enterprise risk management
- Strategic business leadership
- Corporate strategy integration
- Executive collaboration techniques
- Visionary leadership principles
- Extreme and multifaceted complexity
- Strategic business leadership
What good looks like
- Bachelor’s degree in Life Sciences, Engineering, Pharmacy, or Business
- Advanced degree or professional certifications preferred
- Proven track record in strategic leadership
Common titles
Senior Director, Life SciencesLife Sciences Senior DirectorSenior Director of Customer Success
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 43-0000 — Office & Administrative Support Occupations (inferred)