P1P1 — Entry-Level Professional
Entry
CSM Associate / Coordinator: Entry-level role. Supports onboarding and account management tasks under close supervision.
What this level means
New to role or field; performs basic tasks under supervision
- Scope
- Own tasks within a defined component
- Autonomy
- Close supervision; work reviewed frequently
- Complexity
- Routine problems with known solutions
- Impact
- Own deliverables
- Decision rights
- Few independent decisions; escalates the rest
- Leadership
- None — building the craft
- Typical experience
- 0–2 yrs
What you'd do
- Supports onboarding and account management tasks
- Handles routine customer inquiries
- Maintains accurate customer data in the CRM
- Assist in customer onboarding
- Maintain CRM data accuracy
- Respond to customer inquiries
Skills, knowledge & tools
- Customer data management
- Basic CRM usage
- Effective communication
- Problem-solving
- Time management
- Customer service orientation
- Attention to detail
- Adaptability
- Customer service principles
- CRM systems
- Basic account management
- Communication techniques
- Data accuracy
- Organizational procedures
- Customer interaction strategies
- Basic problem-solving methods
- High learning agility
- Strong customer empathy
- Proactive communication
What good looks like
- 0–1 years related experience
- Some experience with customer interaction
- High school diploma or equivalent
- Basic understanding of CRM systems
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 43-0000 — Office & Administrative Support Occupations (inferred)