P6P6 — Principal Professional
Leadership
Customer Success Director / Strategy Lead: At the top of the P-track, this role often crosses into management territory.
What this level means
Top individual contributor; recognized authority with strategic impact, equivalent to a low executive level
- Scope
- Organization-wide architecture and the hardest problems
- Autonomy
- Defines direction; minimal oversight
- Complexity
- Strategic, open-ended problems shaping the technical future
- Impact
- Organization-wide
- Decision rights
- Sets technical strategy for a major area
- Leadership
- Recognized authority; multiplies many teams
- Typical experience
- 12–18 yrs
What you'd do
- Defines CS strategy for a product line or region
- Leads key renewal negotiations
- Coaches senior CSMs
- Define CS strategy
- Lead renewal negotiations
- Coach senior CSMs
Skills, knowledge & tools
- Strategic impact
- Customer-centric culture development
- Executive communication
- Networking
- Leadership
- Problem-solving
- CRM proficiency
- Innovation
- Strategic impact
- Customer-centric culture
- Executive communication
- Networking strategies
- Leadership principles
- Problem-solving methods
- CRM systems
- Organizational procedures
- Organization-wide strategic impact
- Driving customer-centric culture
- Executive communication and networking
What good looks like
- 10+ years of professional experience
- Documented success in strategic leadership
- Bachelor's degree in Business or related field
- Advanced CRM skills
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 43-0000 — Office & Administrative Support Occupations (inferred)