S1S1 — Support Associate
Entry Technician
Performs routine tasks under direct guidance. Decisions are limited and work is guided by detailed instructions and supervision.
What this level means
Entry support: executes routine, well-defined tasks under close supervision.
- Scope
- A single task type or queue
- Autonomy
- Close supervision; follows defined procedures
- Complexity
- Routine, well-defined requests
- Impact
- Individual transactions
- Decision rights
- Acts within scripts; escalates exceptions
- Leadership
- None
- Typical experience
- 0–1 yrs
What you'd do
- Perform basic repairs under supervision
- Assist with scheduled PM tasks
- Report equipment issues
- Supply and hold tools or parts for installations
- Enter completed tasks into CMMS/work order system
- Perform basic repairs
- Assist in preventive maintenance
- Report equipment status
Skills, knowledge & tools
- Basic repair techniques
- Tool handling
- Safety compliance
- CMMS usage
- Communication
- Basic maintenance procedures
- Safety protocols
- Tool and equipment usage
- CMMS systems
- Work order processes
- Basic trade skills
- Understands safety procedures
What good looks like
- Diploma or technical certificate
- Basic understanding of maintenance tasks
- Willingness to learn
Common titles
Facilities Maintenance AssociateJunior Facilities MaintenanceEntry Technician
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations (inferred)