S3S3 — Senior Support Specialist
Senior Technician/Engineer
Fully journeyman-level; competent to perform advanced maintenance requiring higher skills and knowledge. Independently troubleshoots major equipment/system failures.
What this level means
Handles complex / escalated cases; may guide junior support staff.
- Scope
- Escalated / complex cases
- Autonomy
- Limited supervision
- Complexity
- Complex or non-standard cases
- Impact
- Resolution quality on the team's hardest cases
- Decision rights
- Owns escalation resolution within policy
- Leadership
- Guides junior support informally
- Typical experience
- 3–5 yrs
What you'd do
- Execute advanced repairs on critical systems
- Lead PM programs
- Diagnose complex failures
- Support system start-up and qualify new equipment
- Write or revise SOPs for maintenance tasks
- Perform advanced repairs
- Lead preventive maintenance programs
- Develop SOPs
Skills, knowledge & tools
- Advanced repair techniques
- SOP development
- System troubleshooting
- Leadership in maintenance
- Compliance enforcement
- Facility systems mastery
- Regulatory compliance
- Advanced troubleshooting
- SOPs and documentation
- System start-up procedures
- Mastery of all facility systems
- Enforces compliance with all applicable codes/regulations
What good looks like
- Bachelor’s degree or equivalent experience
- Professional licenses (e.g. electrician, HVAC/R certification)
- Advanced maintenance skills
Common titles
Senior Facilities Maintenance SpecialistSenior Facilities MaintenanceSenior Technician/Engineer
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations (inferred)