S4S4 — Lead Support Specialist
Lead/Supervisor
Leads a small team or project. Plans and coordinates maintenance programs, schedules preventive maintenance, and supervises vendors/contractors.
What this level means
Lead specialist: owns process improvement and mentors the support team.
- Scope
- Team process and quality
- Autonomy
- Works independently; owns improvements
- Complexity
- Cross-case patterns and process gaps
- Impact
- Team-level quality and efficiency
- Decision rights
- Owns process and quality decisions for the team
- Leadership
- Mentors and coordinates the support team
- Typical experience
- 5–8 yrs
What you'd do
- Oversee routine maintenance work and vendors
- Manage PM compliance
- Coordinate cross-discipline troubleshooting teams
- Plan and supervise facility expansions or major installs
- Enforce documentation standards
- Lead maintenance teams
- Coordinate major installations
- Ensure compliance in documentation
Skills, knowledge & tools
- Team leadership
- Project coordination
- Vendor management
- Compliance program development
- Training and development
- Project management
- Vendor and contractor oversight
- Maintenance scheduling
- Documentation standards
- Team leadership
- Deep technical knowledge
- Develops compliance programs and trains staff
What good looks like
- BS degree and supervisory experience
- Leadership skills
- Project management experience
Common titles
Lead Facilities MaintenanceLead/Supervisor
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations (inferred)