P1P1 — Entry-Level Professional
General & Administrative – Information Technology IT Support Specialist
Provides front-line technical support and maintenance of IT systems in a biotech environment, ensuring minimal downtime and technical hurdles.
What this level means
New to role or field; performs basic tasks under supervision
- Scope
- Own tasks within a defined component
- Autonomy
- Close supervision; work reviewed frequently
- Complexity
- Routine problems with known solutions
- Impact
- Own deliverables
- Decision rights
- Few independent decisions; escalates the rest
- Leadership
- None — building the craft
- Typical experience
- 0–2 yrs
What you'd do
- End-User Technical Support
- System Setup and Maintenance
- Laboratory IT Support
- Network and Device Management
- Cybersecurity & Data Backup
- Troubleshoot hardware and software issues
- Provide technical assistance to staff
- Maintain IT documentation and records
- Assist in IT project implementation
- Ensure compliance with IT policies
- Provide technical support to end-users
- Set up and maintain IT systems
- Support laboratory IT needs
- Manage network and devices
- Implement cybersecurity measures
Skills, knowledge & tools
- Technical troubleshooting
- Customer support
- Network management
- System maintenance
- IT documentation
- Hardware and software setup
- Data backup procedures
- Security protocols
- IT support methodologies
- Network and device management
- Cybersecurity principles
- Biotech IT systems
- Data backup and recovery
- Technical documentation
- Customer service best practices
- IT compliance standards
- Problem-solving skills
- Customer-service orientation
- Strong communication skills
- Technical proficiency
- Attention to detail
- Adaptability
- Team collaboration
- Time management
What good looks like
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 3–5 years of experience in IT support or helpdesk roles
- Certifications such as CompTIA A+ or Network+
- Experience in a laboratory, healthcare, or biotech environment
Common titles
General & Administrative – Information Technology IT Support SpecialistEntry to Mid-Level
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 15-0000 — Computer & Mathematical Occupations (inferred)