S1S1 — Support Associate
Information Technology / Software Engineering (GxP Compliance) Entry
The entry-level role is focused on building foundational engineering skills while ensuring critical computerized systems meet compliance and quality requirements.
What this level means
Entry support: executes routine, well-defined tasks under close supervision.
- Scope
- A single task type or queue
- Autonomy
- Close supervision; follows defined procedures
- Complexity
- Routine, well-defined requests
- Impact
- Individual transactions
- Decision rights
- Acts within scripts; escalates exceptions
- Leadership
- None
- Typical experience
- 0–1 yrs
What you'd do
- Assist in the setup and configuration of GxP software systems
- Participate in computer system validation (CSV) activities
- Draft and update various documents throughout the system lifecycle
- Serve as a first line of support for end-users of GxP systems
- Assist in routine activities that keep systems in a validated state
- Configure GxP software systems
- Participate in validation activities
- Support end-users
- Maintain system documentation
- Ensure systems remain validated
Skills, knowledge & tools
- System configuration
- Document drafting
- End-user support
- Validation activities
- Compliance monitoring
- GxP regulations
- Software validation processes
- System lifecycle management
- Client-server applications
- Database management
- Attention to detail
- Organizational skills
- Communication Skills
- Teamwork and reliability
- Ethical mindset
What good looks like
- Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field
- 0–2 years of professional experience
- Experience in pharmaceutical or medical device environments
- Familiarity with databases and client-server applications
Common titles
GxP Compliance AssociateJunior GxP ComplianceInformation Technology / Software Engineering (GxP Compliance) EntryEntry Support
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 15-0000 — Computer & Mathematical Occupations (inferred)