P1P1 — Entry-Level Professional
IT Specialist/Administrator I
Technical specialist role, often on par with S2. Focuses on specific domains with some autonomy.
What this level means
New to role or field; performs basic tasks under supervision
- Scope
- Own tasks within a defined component
- Autonomy
- Close supervision; work reviewed frequently
- Complexity
- Routine problems with known solutions
- Impact
- Own deliverables
- Decision rights
- Few independent decisions; escalates the rest
- Leadership
- None — building the craft
- Typical experience
- 0–2 yrs
What you'd do
- Assists in system administration tasks
- Focuses on specific domains
- Provides specialized technical support
- Collaborates with IT teams on projects
- Maintains system documentation
- Assist in system administration
- Provide domain-specific support
- Collaborate on IT projects
- Maintain system documentation
- Use diagnostic tools effectively
Skills, knowledge & tools
- System administration
- Diagnostic tool usage
- Domain-specific expertise
- Project collaboration
- Technical documentation
- System administration
- Diagnostic tools
- Domain-specific knowledge
- Collaboration techniques
- Documentation standards
- Deeper technical knowledge of systems
- Ability to use diagnostic and monitoring tools
- Domain expertise
- Collaboration
- Documentation skills
What good looks like
- Bachelor’s degree typically expected
- Professional certification (e.g. CompTIA Network+/Security+) preferred
- Strong technical skills
Common titles
Information Technology Support IInformation Technology Support 1Entry-Level Information Technology SupportJunior Information Technology SupportAssociate Information Technology SupportIT Specialist/Administrator I
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 15-0000 — Computer & Mathematical Occupations (inferred)