P1P1 — Entry-Level Professional
Entry Support
Assist with routine system administration tasks under supervision, such as installing software, configuring hardware, and monitoring alerts.
What this level means
New to role or field; performs basic tasks under supervision
- Scope
- Own tasks within a defined component
- Autonomy
- Close supervision; work reviewed frequently
- Complexity
- Routine problems with known solutions
- Impact
- Own deliverables
- Decision rights
- Few independent decisions; escalates the rest
- Leadership
- None — building the craft
- Typical experience
- 0–2 yrs
What you'd do
- Handle basic help-desk support and escalate complex issues to senior staff
- Maintain documentation and ensure routine operations (backups, updates) are performed
- Assist in software installation and hardware configuration
- Monitor system alerts and report issues
- Participate in training sessions to improve skills
- Support senior administrators in daily tasks
- Perform basic troubleshooting for user issues
- Document system changes and updates
- Assist with software installations
- Monitor and report system alerts
- Document routine operations
- Support help-desk functions
- Participate in training
Skills, knowledge & tools
- Basic IT support
- Documentation
- Software installation
- Hardware configuration
- System monitoring
- Troubleshooting
- Communication
- Time management
- Operating systems
- Basic networking
- System monitoring tools
- Help-desk procedures
- IT documentation standards
- Backup processes
- Update and patch management
- User support techniques
- Eagerness to learn
- Attention to detail
- Strong reliability
- Basic troubleshooting
- Documentation skills
- Communication
- Teamwork
- Time management
What good looks like
- 0–2 years of IT experience
- Basic understanding of operating systems, common applications, and networking
- High school diploma or equivalent
- Strong communication skills
Common titles
IT Systems Administrator IIT Systems Administrator 1Entry-Level IT Systems AdministratorJunior IT Systems AdministratorAssociate IT Systems AdministratorEntry Support
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 15-0000 — Computer & Mathematical Occupations (inferred)