Intermediate Support

What this level means

Early-career professional; developing skills, handles routine tasks with some independence

Scope

Defined deliverables / small features

Autonomy

General supervision; reviewed at milestones

Complexity

Some non-routine problems; applies established patterns

Impact

Own and immediate-team deliverables

Decision rights

Routine technical choices within guidance

Leadership

May guide interns

Typical experience

1–3 yrs

What you'd do

• Manage designated systems or services
• Contribute to medium-sized projects with guidance
• Apply updates and patches to systems
• Perform system backups and recovery
• Monitor system performance and suggest improvements
• Document system configurations and changes
• Provide technical support and resolve issues
• Collaborate with team members on IT projects
• Manage system updates and patches
• Monitor and improve system performance
• Document system configurations
• Provide technical support
• Contribute to IT projects

Skills, knowledge & tools

• System management
• Patch management
• Backup and recovery
• Performance monitoring
• Technical support
• Documentation
• Collaboration
• Problem-solving
• Operating systems administration
• System update processes
• Backup and recovery techniques
• Performance monitoring tools
• IT project participation
• Technical support methods
• System documentation
• IT service management
• Effective communicator
• Proactive problem-solver
• System management
• Project contribution
• Technical support
• Documentation
• Collaboration
• Continuous learning

What good looks like

• ~2–4 years’ experience
• Proficient in operating systems administration
• Associate degree in IT or related field
• Strong problem-solving skills

Common titles

What it pays

Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.

O*NET / SOC: 15-0000 — Computer & Mathematical Occupations (inferred)

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