P3P3 — Mid-Level Professional
Advanced Support
Lead administration of core infrastructure and handle advanced troubleshooting.
What this level means
Fully competent professional; works independently on standard projects
- Scope
- Features or a sub-system end-to-end
- Autonomy
- Works independently on standard work; reviewed on the non-standard
- Complexity
- Diverse problems; adapts existing approaches
- Impact
- Project / team outcomes
- Decision rights
- Owns implementation decisions for own scope
- Leadership
- Mentors juniors informally
- Typical experience
- 3–5 yrs
What you'd do
- Plan and execute larger projects
- Mentor junior staff
- Lead administration of core infrastructure
- Perform advanced troubleshooting and issue resolution
- Develop and implement system improvements
- Ensure security and compliance of systems
- Coordinate with other departments for IT needs
- Document advanced procedures and configurations
- Lead core infrastructure administration
- Perform advanced troubleshooting
- Mentor junior staff
- Coordinate IT needs with departments
- Document advanced IT procedures
Skills, knowledge & tools
- Project leadership
- Advanced troubleshooting
- System improvement
- Security management
- Compliance adherence
- Mentoring
- Cross-department collaboration
- Advanced documentation
- Core infrastructure management
- Advanced troubleshooting techniques
- Project management
- System security and compliance
- Mentoring practices
- Cross-department IT coordination
- Advanced system documentation
- IT improvement strategies
- Leads technical tasks
- Mentors juniors
- Advanced Troubleshooting
- Project leadership
- System improvement
- Security and compliance
- Cross-department coordination
- Advanced documentation
What good looks like
- ~4–6 years
- Strong command of virtualization and cloud services
- Bachelor's degree in IT or related field
- Leadership skills
Common titles
IT Systems Administrator IIIIT Systems Administrator 3Mid-Level IT Systems AdministratorAdvanced Support
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 15-0000 — Computer & Mathematical Occupations (inferred)