JobFrame · PRODUC9.PRODUCTSF29F.P3
Product Support
P3 · P3 — Mid-Level Professional · Individual contributor
Median pay · United States
$82,468
$64,786 – $104,977 · USD · annual · national base (function pricing in review)
Level position
P3 · 3 of 5 in track
Median pay
$82,468
$64,786–$104,977
Level
P3
P3 · 3 of 5 in track
Super-function
support
Demand-heat
very hot
-5.5% growth
Summary
Technical product support engineering focused on diagnosing, reproducing, and resolving customer-reported product defects, integration failures, and data issues through log analysis, SQL investigation, and reproduction in lower environments. Distinct from general IT help-desk/user support (no end-user provisioning or desktop support) and from product/QA engineering (does not own the feature roadmap or build the product), this focus serves as the technical escalation path between customers and engineering — owning root-cause investigation, troubleshooting documentation, and product-improvement feedback.
This level — P3 P3 — Mid-Level Professional
Fully competent professional; works independently on standard projects