JobFrame · PRODUC4.PRODUCTT57A5.P1
Product/Technical Support
P1 · P1 — Entry-Level Professional · Individual contributor
Median pay · United States
$61,862
$48,598 – $78,747 · USD · annual
Level position
P1 · 1 of 5 in track
Median pay
$61,862
$48,598–$78,747
Level
P1
P1 · 1 of 5 in track
Super-function
customer_service
Demand-heat
cool
-3.7% growth
Summary
Provides technical assistance to users and clients experiencing hardware, software, network, and system issues across a tiered support model (Help Desk through Tier 3 escalation). Distinct from Network Engineering (which designs and builds infrastructure) and Software Engineering (which develops products): this function diagnoses, troubleshoots, resolves, and escalates incidents, manages tickets to SLA, performs root-cause analysis on the deployed environment, and — at the senior IC end — may also hire, supervise, and direct support personnel on special projects and installations (the IT Support Manager/Supervisor people-management track diverges from the IC escalation track at this point).
This level — P1 P1 — Entry-Level Professional
New to role or field; performs basic tasks under supervision