S1S1 — Support Associate
Entry
Entry-level clerical role providing basic administrative and secretarial support. Often called Office Assistant or Administrative Assistant I. Works under direct supervision.
What this level means
Entry support: executes routine, well-defined tasks under close supervision.
- Scope
- A single task type or queue
- Autonomy
- Close supervision; follows defined procedures
- Complexity
- Routine, well-defined requests
- Impact
- Individual transactions
- Decision rights
- Acts within scripts; escalates exceptions
- Leadership
- None
- Typical experience
- 0–1 yrs
What you'd do
- Perform clerical tasks such as data entry, filing, photocopying, and mail distribution.
- Assist with scheduling by booking meeting rooms and updating calendars.
- Greet visitors and route inquiries, answer multi-line phone lines and basic questions.
- Maintain office supplies inventory and process purchase requests.
- Provide support for routine tasks under supervisor guidance.
- Perform data entry and filing.
- Assist with scheduling and booking.
- Greet and direct visitors.
- Maintain office supplies.
- Support routine tasks.
Skills, knowledge & tools
- Data entry
- Filing
- Photocopying
- Mail distribution
- Scheduling
- Customer service
- MS Office proficiency
- Office equipment operation
- Office procedures
- Basic administrative tasks
- Customer service principles
- Time management techniques
- Communication strategies
- Inventory management
- Scheduling systems
- Basic computer skills
- Strong communication skills
- Excellent organizational ability and attention to detail
- Time management
- Basic customer service orientation and teamwork
- Adaptability and willingness to learn new processes or tools
What good looks like
- High school diploma or equivalent
- 0–2 years in office support or customer service
- Proficiency with MS Office and basic office equipment
- Associate degree is a plus
- Certified Administrative Professional credential
Common titles
Administrative Assistant AssociateJunior Administrative Assistant
Where it sits & what it pays
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations(inferred · under review)
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.