S2S2 — Support Specialist
Standard
Journeyman administrative role, often titled Administrative Assistant II. Works with minimal supervision on established processes, supporting multiple staff or a small department.
What this level means
Resolves standard inquiries and issues independently within established procedures.
- Scope
- A defined queue or customer set
- Autonomy
- General supervision; handles standard cases independently
- Complexity
- Standard issues within known procedures
- Impact
- Customer satisfaction for own queue
- Decision rights
- Resolves standard cases; escalates complex
- Leadership
- None
- Typical experience
- 1–3 yrs
What you'd do
- Coordinate and maintain managers’ schedules and calendars.
- Prepare and proofread correspondence, memos, and presentations.
- Manage expense reports, invoices or purchase requests.
- Screen and direct calls/emails; interact with vendors or external contacts.
- Handle basic project support tasks.
- Manage schedules and calendars.
- Prepare and proofread documents.
- Handle expense reports.
- Screen calls and emails.
- Support project tasks.
Skills, knowledge & tools
- Calendar management
- Correspondence preparation
- Expense management
- Vendor interaction
- Project support
- MS Office proficiency
- Communication
- Organizational skills
- Administrative procedures
- Office management
- Communication techniques
- Problem-solving strategies
- Digital tools and software
- Vendor management
- Project coordination
- Expense reporting
- Written communication
- Organization & prioritization
- Problem-solving
- Interpersonal skills
- Digital fluency
What good looks like
- High school diploma
- 1–3 years of administrative support experience
- Proficient with office software
- Associate degree or relevant college coursework
- Microsoft Office Specialist certification
Common titles
Administrative Assistant Specialist
Where it sits & what it pays
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations(inferred · under review)
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.