M2M2 — Manager II
Senior Administrative Assistant / Office Supervisor
M2-level professionals oversee small administrative teams or perform advanced support roles. They ensure that administrative processes run efficiently and mentor junior staff.
What this level means
Manages an established team or sub-function; owns planning and performance for the group.
- Scope
- An established team or sub-function
- Autonomy
- Owns planning for the group
- Complexity
- Cross-project coordination and priorities
- Impact
- Group delivery and development
- Decision rights
- Owns staffing, priorities, performance for the group
- Leadership
- Manages a team; sometimes manages leads
- Typical experience
- 5–8 yrs
What you'd do
- Leads and coordinates work of M1-level staff; assigns tasks and coaches junior admins.
- Manages advanced administrative duties: office projects, event planning, minor budget tracking.
- Oversees procurement of supplies, facility booking, and routine vendor relationships.
- Implements and refines office procedures under direction of managers.
- Lead and coordinate team work.
- Manage office projects.
- Oversee procurement and vendor relations.
- Implement office procedures.
- Coach junior staff.
Skills, knowledge & tools
- Leadership
- Project management
- Event planning
- Budget tracking
- Vendor management
- Office procedure implementation
- Team coordination
- Communication
- Leadership principles
- Advanced administrative procedures
- Project management
- Event coordination
- Budget management
- Vendor relationships
- Team management
- Office operations
- Leadership
- Organization
- Communication
- Problem-solving
What good looks like
- 3–5 years admin experience
- Proficiency in office management software
- Associate degree or some college
- Leadership training or certification
Common titles
Manager, Administrative ServicesAdministrative Services Manager
Where it sits & what it pays
O*NET / SOC: 11-3012.00 — Administrative Services Managers
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.