S2S2 — Support Specialist
Entry Support
The Administrative Assistant (S2) provides entry-level administrative and secretarial support to a department or team, ensuring smooth daily operations.
What this level means
Resolves standard inquiries and issues independently within established procedures.
- Scope
- A defined queue or customer set
- Autonomy
- General supervision; handles standard cases independently
- Complexity
- Standard issues within known procedures
- Impact
- Customer satisfaction for own queue
- Decision rights
- Resolves standard cases; escalates complex
- Leadership
- None
- Typical experience
- 1–3 yrs
What you'd do
- Coordinate Office Activities
- Documentation and Record-Keeping
- Office Support Duties
- Communication and Reception
- Assist with Timekeeping/Expenses
- General Administrative Tasks
- Organize and maintain office files
- Assist in scheduling appointments
- Prepare basic reports and documents
Skills, knowledge & tools
- Basic office software proficiency
- Time management
- Customer service
- Data entry
- Filing and organization
- Basic communication skills
- Scheduling
- Problem-solving
- Office procedures
- Basic record-keeping
- Communication protocols
- Time management techniques
- Customer service principles
- Basic financial processes
- Organizational policies
- Document management
- Reliability and punctuality
- Strong attention to detail
- Good written and verbal communication skills
What good looks like
- High school diploma or equivalent
- Associate degree or coursework in business administration
- Basic office experience
Common titles
Entry Support
Where it sits & what it pays
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations(inferred · under review)
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.