Corporate & Business Services Administrative Assistant

What this level means

Entry support: executes routine, well-defined tasks under close supervision.

Scope

A single task type or queue

Autonomy

Close supervision; follows defined procedures

Complexity

Routine, well-defined requests

Impact

Individual transactions

Decision rights

Acts within scripts; escalates exceptions

Leadership

None

Typical experience

0–1 yrs

What you'd do

• Coordinate calendars, schedule appointments, and arrange staff meetings
• Answer telephone calls, greet visitors, and manage correspondence
• Maintain filing systems and office supplies
• Assist in the preparation of reports and presentations
• Support team members with administrative tasks
• Manage daily office operations
• Prepare and edit documents
• Coordinate logistics for meetings
• Maintain office supply inventory
• Provide customer support

Skills, knowledge & tools

• Calendar management
• Communication
• Microsoft Office proficiency
• Data entry
• Multitasking
• Office administration
• Basic accounting principles
• Customer service practices
• Document management
• Organizational procedures
• Exceptional organizational and time-management skills
• Excellent verbal and written communication skills
• Attention to detail
• Problem-solving abilities
• Customer service orientation

What good looks like

• High school diploma or equivalent
• Associate’s or bachelor’s degree in Business or Office Administration (preferred)
• Experience with office management software
• Strong organizational skills
• Excellent communication skills

Common titles

Where it sits & what it pays

O*NET / SOC: 13-0000 — Business & Financial Operations Occupations(inferred · under review)

Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.

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