M6M6 — Vice President
Vice President / Head of Customer Success
Responsible for the entire Customer Success function across the enterprise. Oversees potentially 100+ employees.
What this level means
Owns a major function or division; accountable for organization-wide outcomes.
- Scope
- A major function or division
- Autonomy
- Accountable for division strategy and outcomes
- Complexity
- Enterprise priorities and external factors
- Impact
- Division-wide / organization-wide
- Decision rights
- Owns strategy, budget, and org for a division
- Leadership
- Leads the leadership of a division
- Typical experience
- 15–25 yrs
What you'd do
- Manages the interplay of customer success with every aspect of the business.
- Defines the customer success vision and strategy for the company.
- Engages with the highest-level client executives.
- Oversee the entire customer success function.
- Define and implement the customer success vision.
- Engage with top-level client executives.
Skills, knowledge & tools
- Enterprise leadership
- Vision and strategy development
- Executive engagement
- Strategic autonomy
- Complex decision-making
- Global leadership
- Corporate vision alignment
- Advanced negotiation
- Enterprise-wide customer success strategies
- Vision and strategy development
- Executive engagement techniques
- Corporate vision alignment
- Global leadership principles
- Enterprise-wide and dynamic complexity
- Broad strategic autonomy
What good looks like
- Bachelor’s degree in Life Sciences, Engineering, Pharmacy, or Business
- Advanced degree or professional certifications preferred
- Extensive experience in enterprise leadership
Common titles
Vice President, Life SciencesLife Sciences Vice PresidentVice President / Head of Customer Success
Where it sits & what it pays
O*NET / SOC: 43-0000 — Office & Administrative Support Occupations(inferred · under review)
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.