P1P1 — Entry-Level Professional
Entry
Supporting one or more CSMs or managing a small book of lower-tier accounts under guidance.
What this level means
New to role or field; performs basic tasks under supervision
- Scope
- Own tasks within a defined component
- Autonomy
- Close supervision; work reviewed frequently
- Complexity
- Routine problems with known solutions
- Impact
- Own deliverables
- Decision rights
- Few independent decisions; escalates the rest
- Leadership
- None — building the craft
- Typical experience
- 0–2 yrs
What you'd do
- Conducting onboarding sessions
- Handling routine customer check-ins
- Assisting with customer inquiries
- Supporting account management tasks
- Gathering customer feedback
- Updating customer records
- Coordinating with internal teams
- Monitoring customer engagement
- Conduct onboarding sessions.
- Handle routine check-ins.
- Assist with inquiries.
- Gather customer feedback.
Skills, knowledge & tools
- Onboarding facilitation
- Customer relationship management
- Data entry
- Basic product knowledge
- Time management
- Interpersonal communication
- Customer engagement tracking
- Feedback collection
- Customer success principles
- Basic account management
- Communication strategies
- Customer engagement techniques
- Product features and benefits
- CRM software basics
- Customer feedback mechanisms
- Organizational procedures
- Communication
- Empathy
- Organization
- Customer service orientation
- Problem-solving
- Adaptability
- Attention to detail
- Teamwork
What good looks like
- Customer Success fundamentals training
- 0–1 years in customer support or related field
- Proficiency in basic CRM tools
- Experience in co-managing accounts
Common titles
Customer Success Manager ICustomer Success Manager 1Entry-Level Customer Success ManagerJunior Customer Success ManagerAssociate Customer Success Manager
Where it sits & what it pays
O*NET / SOC: 43-0000 — Office & Administrative Support Occupations(inferred · under review)
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.