S2S2 — Support Specialist
Intermediate Technician
Handles skilled maintenance tasks independently using established procedures. Exercises judgment in diagnostics for routine malfunctions.
What this level means
Resolves standard inquiries and issues independently within established procedures.
- Scope
- A defined queue or customer set
- Autonomy
- General supervision; handles standard cases independently
- Complexity
- Standard issues within known procedures
- Impact
- Customer satisfaction for own queue
- Decision rights
- Resolves standard cases; escalates complex
- Leadership
- None
- Typical experience
- 1–3 yrs
What you'd do
- Carry out skilled maintenance
- Perform full PM procedures
- Identify and resolve routine malfunctions
- Install new equipment components under instruction
- Maintain logs and inventory records
- Perform skilled maintenance tasks
- Diagnose routine malfunctions
- Maintain equipment logs
Skills, knowledge & tools
- Multi-trade maintenance
- Diagnostic skills
- OSHA compliance
- Inventory management
- Log maintenance
- OSHA and NFPA standards
- GMP cleaning requirements
- Diagnostic techniques
- Equipment installation
- Inventory systems
- Solid multi-trade skills
- Applies OSHA, NFPA and basic GMP cleaning requirements
What good looks like
- Technical degree or trade credential
- Experience with maintenance tasks
- Problem-solving skills
Common titles
Facilities Maintenance SpecialistIntermediate Technician
Where it sits & what it pays
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations(inferred · under review)
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.