S1S1 — Support Associate

Information Technology / Software Engineering (GxP Compliance) Entry

The entry-level role is focused on building foundational engineering skills while ensuring critical computerized systems meet compliance and quality requirements.

What this level means

Entry support: executes routine, well-defined tasks under close supervision.

Scope
A single task type or queue
Autonomy
Close supervision; follows defined procedures
Complexity
Routine, well-defined requests
Impact
Individual transactions
Decision rights
Acts within scripts; escalates exceptions
Leadership
None
Typical experience
0–1 yrs

What you'd do

  • Assist in the setup and configuration of GxP software systems
  • Participate in computer system validation (CSV) activities
  • Draft and update various documents throughout the system lifecycle
  • Serve as a first line of support for end-users of GxP systems
  • Assist in routine activities that keep systems in a validated state
  • Configure GxP software systems
  • Participate in validation activities
  • Support end-users
  • Maintain system documentation
  • Ensure systems remain validated

Skills, knowledge & tools

  • System configuration
  • Document drafting
  • End-user support
  • Validation activities
  • Compliance monitoring
  • GxP regulations
  • Software validation processes
  • System lifecycle management
  • Client-server applications
  • Database management
  • Attention to detail
  • Organizational skills
  • Communication Skills
  • Teamwork and reliability
  • Ethical mindset

What good looks like

  • Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field
  • 0–2 years of professional experience
  • Experience in pharmaceutical or medical device environments
  • Familiarity with databases and client-server applications

Common titles

GxP Compliance AssociateJunior GxP ComplianceInformation Technology / Software Engineering (GxP Compliance) EntryEntry Support

Where it sits & what it pays

O*NET / SOC: 15-0000Computer & Mathematical Occupations(inferred · under review)

Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.

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