M1M1 — Manager (Team Lead)
Information Technology Support S5
Manages the IT Support function. Sets strategy, budgets, and staffing for the support team. Ensures high-level compliance and drives continuous improvement.
What this level means
Front-line people manager of a single team; owns delivery, coaching, and execution.
- Scope
- A single team
- Autonomy
- Manages within established goals
- Complexity
- Day-to-day delivery and people issues
- Impact
- Team output and health
- Decision rights
- Owns team execution, hiring input, performance
- Leadership
- Direct people management of one team
- Typical experience
- 3–6 yrs
What you'd do
- Manages the IT Support function
- Sets strategy, budgets, and staffing
- Ensures high-level compliance
- Drives continuous improvement
- Represents IT support in organizational meetings
- Manage IT support operations
- Develop strategic plans
- Oversee budget allocation
- Ensure compliance with standards
- Lead continuous improvement initiatives
Skills, knowledge & tools
- IT management
- Strategic planning
- Budgeting
- Leadership
- Process improvement
- IT management
- Strategic planning
- Budget management
- Leadership principles
- Continuous improvement methodologies
- Advanced network architecture
- Leadership in technical planning
- Budget management
- Strategic Leadership
- Continuous Improvement
What good looks like
- Several years of experience
- Graduate degrees or advanced training in IT management preferred
- Proven strategic leadership skills
Common titles
Manager, Information Technology SupportInformation Technology Support ManagerInformation Technology Support S5Manager/Supervisor
Where it sits & what it pays
O*NET / SOC: 15-0000 — Computer & Mathematical Occupations(inferred · under review)
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.