P1P1 — Entry-Level Professional
Entry
Handles routine user issues and service requests. Performs password resets, account provisioning, basic software installation and troubleshooting.
What this level means
New to role or field; performs basic tasks under supervision
- Scope
- Own tasks within a defined component
- Autonomy
- Close supervision; work reviewed frequently
- Complexity
- Routine problems with known solutions
- Impact
- Own deliverables
- Decision rights
- Few independent decisions; escalates the rest
- Leadership
- None — building the craft
- Typical experience
- 0–2 yrs
What you'd do
- Respond to user requests and incidents
- Diagnose and resolve technical issues
- Install, configure and maintain end-user equipment
- Perform password resets and account provisioning
- Document solutions and update knowledge base
- Assist in maintaining IT inventory
- Provide basic software installation and troubleshooting
- Escalate unresolved issues to higher-level support
- Ensure timely resolution of support tickets
- Participate in team meetings and training sessions
- Perform password resets and account provisioning
- Install and configure end-user equipment
- Document solutions and update knowledge base
Skills, knowledge & tools
- Basic troubleshooting
- Customer interaction
- Software installation
- Technical documentation
- IT inventory management
- Password management
- Account provisioning
- Basic network configuration
- IT support processes
- Basic networking concepts
- Software installation procedures
- Customer service principles
- Technical documentation standards
- Hardware troubleshooting
- End-user equipment configuration
- Security protocols
- Customer service orientation
- Problem Solving
- Teamwork
- Learning Agility
- Attention to detail
- Technical proficiency
- Communication Skills
- Time management
What good looks like
- 0–2 years in IT or technical support
- CompTIA A+, ITF+
- Strong communication skills
Where it sits & what it pays
O*NET / SOC: 15-0000 — Computer & Mathematical Occupations(inferred · under review)
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.