P6P6 — Principal Professional
Director/Head of Support
Provides enterprise-level leadership for IT service delivery. Sets vision for end-user support aligned with business goals.
What this level means
Top individual contributor; recognized authority with strategic impact, equivalent to a low executive level
- Scope
- Organization-wide architecture and the hardest problems
- Autonomy
- Defines direction; minimal oversight
- Complexity
- Strategic, open-ended problems shaping the technical future
- Impact
- Organization-wide
- Decision rights
- Sets technical strategy for a major area
- Leadership
- Recognized authority; multiplies many teams
- Typical experience
- 12–18 yrs
What you'd do
- Provide enterprise-level leadership for IT service delivery
- Set vision for end-user support aligned with business goals
- Direct multiple support teams
- Develop long-term strategies for IT support
- Ensure alignment with business objectives
- Lead innovation in service delivery
- Represent IT support in executive forums
- Drive talent development and succession planning
- Manage risk and ensure compliance
- Foster a culture of excellence and continuous improvement
- Provide leadership for IT service delivery
- Set vision for end-user support
- Direct multiple support teams
Skills, knowledge & tools
- Enterprise leadership
- Strategic visioning
- Influence and negotiation
- Risk management
- Talent development
- Organizational leadership
- Innovation in service delivery
- Compliance and risk management
- Enterprise IT service delivery
- Strategic vision and alignment
- Risk management frameworks
- Talent development strategies
- Organizational leadership principles
- Innovation in IT support
- Compliance standards
- Executive influence techniques
- Strategic Vision
- Influence
- Risk Management
- Talent Development
- Organizational leadership
- Enterprise leadership
- Innovation
- Compliance management
What good looks like
- 10+ years of IT experience with a history of executive or senior leadership roles
- Proven strategic leadership skills
- Experience in managing enterprise-level IT support
Common titles
Director/Head of Support
Where it sits & what it pays
O*NET / SOC: 15-0000 — Computer & Mathematical Occupations(inferred · under review)
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.