JobFrame · ADMINI.SERVICEDC356.P1
Administrative & Corporate Services · Service Delivery
P1 · P1 — Entry-Level Professional · Individual contributor
Median pay · United States
$61,862
$48,598 – $78,747 · USD · annual · national base (function pricing in review)
Level position
P1 · 1 of 6 in track
Median pay
$61,862
$48,598–$78,747
Level
P1
P1 · 1 of 6 in track
Super-function
operations
Demand-heat
hot
-6.7% growth
Summary
Service Delivery focuses on operating IT-enabled and administrative services against contractual SLAs/OLAs — monitoring service performance dashboards, triaging and resolving incidents, conducting root cause analysis, supervising clerical/administrative support staff (O*NET 43-1011 first-line supervisor framing), coordinating vendors, managing client relationships, and improving delivery processes. Distinct from Project/Program Management (which delivers time-bound initiatives against scope/schedule/budget) and from pure Help Desk/Technical Support (which resolves individual tickets without owning the SLA portfolio, vendor contracts, supervisory accountability, and client-relationship ownership that define service delivery). On the Professional/IC track, scope grows through portfolio complexity, framework depth (ITIL→SIAM/COBIT), supervision of support staff, and breadth of influence — not through department-head financial ownership (annual departmental budget, forecasting, 25+ multi-org headcount), which belongs to the management track.
This level — P1 P1 — Entry-Level Professional
New to role or field; performs basic tasks under supervision