JobFrame · ITOPER.ITSUPPORE981.P4
IT Operations & Support · IT Support
P4 · P4 — Senior Professional · Individual contributor
Median pay · United States
$109,466
$85,995 – $139,343 · USD · annual · national base (function pricing in review)
Level position
P4 · 4 of 6 in track
Median pay
$109,466
$85,995–$139,343
Level
P4
P4 · 4 of 6 in track
Super-function
technology
Demand-heat
cool
-3.7% growth
Summary
Provides end-user technical support across the IT estate, resolving hardware, software, operating system, network, and security issues through tiered support (Tier 1 through Tier 3) and ITIL/ITSM-driven incident, problem, and change management. Distinct from infrastructure/systems engineering (which builds and owns the underlying platforms) and from network operations (which monitors and maintains network availability) — this focus centers on diagnosing and resolving user-reported and business-impacting incidents, restoring service, and continuously improving support knowledge, runbooks, and processes.
This level — P4 P4 — Senior Professional
Seasoned professional; handles complex tasks, may lead small teams or projects