JobFrame · ITOPER.ITSUPPORE981.P5
IT Operations & Support · IT Support
P5 · P5 — Expert Professional · Individual contributor
Median pay · United States
$138,423
$108,743 – $176,203 · USD · annual · national base (function pricing in review)
Level position
P5 · 5 of 6 in track
Median pay
$138,423
$108,743–$176,203
Level
P5
P5 · 5 of 6 in track
Super-function
technology
Demand-heat
cool
-3.7% growth
Summary
Provides end-user technical support across the IT estate, resolving hardware, software, operating system, network, and security issues through tiered support (Tier 1 through Tier 3) and ITIL/ITSM-driven incident, problem, and change management. Distinct from infrastructure/systems engineering (which builds and owns the underlying platforms) and from network operations (which monitors and maintains network availability) — this focus centers on diagnosing and resolving user-reported and business-impacting incidents, restoring service, and continuously improving support knowledge, runbooks, and processes.
This level — P5 P5 — Expert Professional
Expert in field; key problem solver and project leader, authority in multiple areas