JobFrame · PRODUC9.PRODUCTSF29F.P5
Product Support
P5 · P5 — Expert Professional · Individual contributor
Median pay · United States
$138,423
$108,743 – $176,203 · USD · annual · national base (function pricing in review)
Level position
P5 · 5 of 5 in track
Median pay
$138,423
$108,743–$176,203
Level
P5
P5 · 5 of 5 in track
Super-function
support
Demand-heat
very hot
-5.5% growth
Summary
Technical product support engineering focused on diagnosing, reproducing, and resolving customer-reported product defects, integration failures, and data issues through log analysis, SQL investigation, and reproduction in lower environments. Distinct from general IT help-desk/user support (no end-user provisioning or desktop support) and from product/QA engineering (does not own the feature roadmap or build the product), this focus serves as the technical escalation path between customers and engineering — owning root-cause investigation, troubleshooting documentation, and product-improvement feedback.
This level — P5 P5 — Expert Professional
Expert in field; key problem solver and project leader, authority in multiple areas