M2M2 — Manager II
Senior Supervisor / Team Lead (Operations Coordinator)
Manages multiple teams or an entire small warehouse operation.
What this level means
Manages an established team or sub-function; owns planning and performance for the group.
- Scope
- An established team or sub-function
- Autonomy
- Owns planning for the group
- Complexity
- Cross-project coordination and priorities
- Impact
- Group delivery and development
- Decision rights
- Owns staffing, priorities, performance for the group
- Leadership
- Manages a team; sometimes manages leads
- Typical experience
- 5–8 yrs
What you'd do
- Coordinates across teams to ensure smooth handoffs.
- Implements incremental improvements within their span.
- Develops and manages team schedules.
- Ensures adherence to quality standards.
- Facilitates communication between teams and management.
- Monitors performance metrics and implements corrective actions.
- Leads training sessions for staff development.
- Manages resource allocation for optimal efficiency.
- Prepares and analyzes logistics reports.
- Supports strategic planning initiatives.
- Coordinate team activities.
- Implement process improvements.
- Develop team schedules.
- Monitor quality standards.
- Prepare logistics reports.
Skills, knowledge & tools
- Team coordination
- Process optimization
- Leadership
- Quality control
- Data analysis
- Strategic planning
- Effective communication
- Resource management
- Warehouse operations
- Process improvement methodologies
- Quality management systems
- Team leadership
- Performance metrics
- Strategic planning
- Resource allocation
- Logistics reporting
- Coordination & Planning
- Process improvement
- Leadership
- Quality assurance
- Analytical thinking
- Resource management
- Communication
- Strategic planning
What good looks like
- 5+ years in supply chain/logistics roles
- APICS certification
- Strong analytical skills
- Proven leadership experience
- Excellent communication skills
Common titles
Senior Supervisor / Team Lead
Where it sits & what it pays
O*NET / SOC: 11-3071.04 — Supply Chain Managers
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.