S4S4 — Lead Support Specialist
Lead
Lead/Senior Equipment Maintenance Technician (technical lead). Acts as subject-matter expert for critical equipment.
What this level means
Lead specialist: owns process improvement and mentors the support team.
- Scope
- Team process and quality
- Autonomy
- Works independently; owns improvements
- Complexity
- Cross-case patterns and process gaps
- Impact
- Team-level quality and efficiency
- Decision rights
- Owns process and quality decisions for the team
- Leadership
- Mentors and coordinates the support team
- Typical experience
- 5–8 yrs
What you'd do
- Plans and schedules major maintenance jobs.
- Guides root-cause analyses and reliability improvements.
- Plan and schedule major maintenance jobs.
- Guide root-cause analysis sessions.
- Implement reliability improvements.
Skills, knowledge & tools
- Strategic planning
- Root-cause analysis
- Reliability engineering
- Leadership
- Influencing skills
- Strategic maintenance planning
- Reliability engineering
- Root-cause analysis techniques
- Leadership principles
- Influencing strategies
- Strategic Thinking
- Project management
- Influencing without authority
What good looks like
- Around 8–12 years of experience
- Demonstrated leadership of projects or teams
Common titles
Lead Manufacturing Equipment MaintenanceLead MechanicalLead Electrical
Where it sits & what it pays
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations(inferred · under review)
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.