S3S3 — Senior Support Specialist
Senior Specialist
Leads most receiving/shipping operations; plans and coordinates multi-item orders and shipments.
What this level means
Handles complex / escalated cases; may guide junior support staff.
- Scope
- Escalated / complex cases
- Autonomy
- Limited supervision
- Complexity
- Complex or non-standard cases
- Impact
- Resolution quality on the team's hardest cases
- Decision rights
- Owns escalation resolution within policy
- Leadership
- Guides junior support informally
- Typical experience
- 3–5 yrs
What you'd do
- Leads most receiving/shipping operations.
- Operates and troubleshoots advanced systems.
- Executes full inventory reconciliations.
- Acts as shift lead.
- Develops or updates SOPs for material handling processes.
- Lead receiving and shipping operations.
- Troubleshoot advanced systems.
- Reconcile inventory discrepancies.
Skills, knowledge & tools
- Advanced system operation
- Inventory reconciliation
- Leadership in operations
- SOP development
- Analytical problem-solving
- Advanced inventory systems
- SOP development and updates
- Leadership in shift operations
- Quality control standards
- Troubleshooting techniques
- Leadership
- Analytical thinking
- Accountability
- Quality orientation
What good looks like
- 3–5+ years of experience in distribution/material handling
- Strong WMS/ERP proficiency and reporting skills
Common titles
Senior Material Handling Specialist SpecialistSenior Material Handling SpecialistSenior Specialist
Where it sits & what it pays
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations(inferred · under review)
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.