P2P2 — Developing Professional
Developing
Own entire tickets from start to finish, resolving mid-level technical issues.
What this level means
Early-career professional; developing skills, handles routine tasks with some independence
- Scope
- Defined deliverables / small features
- Autonomy
- General supervision; reviewed at milestones
- Complexity
- Some non-routine problems; applies established patterns
- Impact
- Own and immediate-team deliverables
- Decision rights
- Routine technical choices within guidance
- Leadership
- May guide interns
- Typical experience
- 1–3 yrs
What you'd do
- Configure products
- Document new troubleshooting steps
- Resolve mid-level technical issues
- Provide detailed solutions to customers
- Collaborate with team members
- Update knowledge base with new solutions
- Ensure customer satisfaction
- Track and report issue trends
- Resolve mid-level technical issues
- Document troubleshooting steps
- Configure products for customers
Skills, knowledge & tools
- Product configuration
- Troubleshooting
- Customer communication
- Technical documentation
- Collaboration
- Problem analysis
- Time management
- Intermediate technical skills
- Product configuration
- Troubleshooting techniques
- Customer support processes
- Technical documentation standards
- Collaboration tools
- Industry best practices
- Common technical issues
- Customer feedback mechanisms
- Analytical thinking
- Persistence
- Collaborative mindset
- Technical proficiency
- Customer Focus
- Problem-solving
- Documentation skills
- Adaptability
What good looks like
- ~1–3 years supporting similar products
- Technical support experience
- Strong analytical skills
Common titles
Product Support (Tier 1) IIProduct Support (Tier 1) 2
Where it sits & what it pays
O*NET / SOC: 43-0000 — Office & Administrative Support Occupations(inferred · under review)
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.