M1M1 — Manager (Team Lead)
First-Line Manager
Manages the day-to-day execution of quality compliance activities for a specific team or project. Focuses on implementing established policies and procedures at the team level.
What this level means
Front-line people manager of a single team; owns delivery, coaching, and execution.
- Scope
- A single team
- Autonomy
- Manages within established goals
- Complexity
- Day-to-day delivery and people issues
- Impact
- Team output and health
- Decision rights
- Owns team execution, hiring input, performance
- Leadership
- Direct people management of one team
- Typical experience
- 3–6 yrs
What you'd do
- Schedule and oversee routine quality checks and internal audits.
- Ensure team members follow SOPs and address immediate compliance issues.
- Monitor compliance metrics and report deviations.
- Provide training and support to team members on compliance standards.
- Assist in developing corrective action plans.
- Conduct routine quality checks.
- Oversee internal audits.
- Report compliance issues.
- Train team members on standards.
- Develop corrective actions.
Skills, knowledge & tools
- Quality audit scheduling
- SOP adherence
- Compliance reporting
- Team training
- Corrective action planning
- Quality standards
- Regulatory requirements
- SOPs
- Audit processes
- Compliance metrics
- Attention to detail
- Ensuring Accountability
- Communication
- Action Oriented
- Collaborative
- Integrity & Trust
What good looks like
- Bachelor’s degree in a relevant field
- Progressively responsible experience in quality assurance
- Certifications such as Certified Quality Auditor (CQA)
Common titles
Manager, Quality ComplianceQuality Compliance ManagerFirst-Line Manager
Where it sits & what it pays
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations(inferred · under review)
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.