S2S2 — Support Specialist
Research & Development / Quality Control Entry to Mid-Level
Responsible for executing laboratory tests and procedures to evaluate the quality of materials and prototypes in development. This role involves routine analyses on raw ingredients, in-process samples, and final formulation or device prototypes.
What this level means
Resolves standard inquiries and issues independently within established procedures.
- Scope
- A defined queue or customer set
- Autonomy
- General supervision; handles standard cases independently
- Complexity
- Standard issues within known procedures
- Impact
- Customer satisfaction for own queue
- Decision rights
- Resolves standard cases; escalates complex
- Leadership
- None
- Typical experience
- 1–3 yrs
What you'd do
- Perform routine and non-routine analyses of in-process materials, raw materials, and finished products.
- Receive and manage R&D sample submissions.
- Document all experimental results and observations.
- Operate a range of lab instruments.
- Adhere to laboratory safety protocols and quality guidelines.
- Notify the Quality Control Supervisor of any quality issues.
- Perform analyses on materials.
- Manage sample submissions.
- Document results.
- Operate lab instruments.
- Adhere to safety protocols.
Skills, knowledge & tools
- Laboratory testing
- Data documentation
- Instrument operation
- Safety protocol adherence
- Quality issue identification
- Sample management
- Analytical techniques
- Problem-solving
- Laboratory procedures
- Quality control standards
- Safety protocols
- Analytical chemistry
- Biochemistry principles
- Material science
- Data recording techniques
- Product development processes
- Attention to detail and precision
- Organizational skills
- Quick learner
- Communication Skills
- Strong sense of accountability and work ethic
- Teamwork and adaptability
What good looks like
- Bachelor’s degree in Chemistry, Biochemistry, Biology or a related field
- 0–3 years of relevant lab experience
- Internship/co-op experience in a lab environment
- Experience performing common analytical techniques
Common titles
Research & Development / Quality Control Entry to Mid-LevelEntry Support
Where it sits & what it pays
O*NET / SOC: 19-0000 — Life, Physical, & Social Science Occupations(inferred · under review)
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.