P1P1 — Entry-Level Professional
Entry
Assist senior service staff; handle basic tasks under close supervision.
What this level means
New to role or field; performs basic tasks under supervision
- Scope
- Own tasks within a defined component
- Autonomy
- Close supervision; work reviewed frequently
- Complexity
- Routine problems with known solutions
- Impact
- Own deliverables
- Decision rights
- Few independent decisions; escalates the rest
- Leadership
- None — building the craft
- Typical experience
- 0–2 yrs
What you'd do
- Logging tickets
- Scheduling follow-ups
- Assist senior service staff
- Handle basic service tasks
- Maintain service records
- Provide basic customer support
- Update service logs
- Coordinate with team for task completion
- Log service tickets accurately
- Schedule follow-up tasks
- Assist in basic service operations
Skills, knowledge & tools
- Basic ticket management
- Service tool usage
- Communication skills
- Time management
- Teamwork
- Basic troubleshooting
- Customer interaction
- Task coordination
- Service tools
- Basic troubleshooting techniques
- Customer service principles
- Communication strategies
- Service process understanding
- Record keeping
- Task management
- Team collaboration
- Attention to detail
- Adaptability
- Clear communication
- Basic technical skills
- Customer service orientation
- Time management
- Team collaboration
- Problem-solving
What good looks like
- 0–1 years experience
- Basic understanding of service tools
- High school diploma or equivalent
Common titles
Service Delivery IService Delivery 1Entry-Level Service DeliveryJunior Service DeliveryAssociate Service Delivery
Where it sits & what it pays
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations(inferred · under review)
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.