P5P5 — Expert Professional
Expert
Set service strategy; design new service offerings; manage global client relationships.
What this level means
Expert in field; key problem solver and project leader, authority in multiple areas
- Scope
- Multiple systems or a technical domain
- Autonomy
- Sets direction within the domain
- Complexity
- Novel, high-ambiguity problems; establishes the approach
- Impact
- Org / multi-team outcomes
- Decision rights
- Authority over a technical domain
- Leadership
- Leads cross-team technical initiatives
- Typical experience
- 8–12 yrs
What you'd do
- Direct continuous improvement initiatives
- Set service strategy
- Design new service offerings
- Manage global client relationships
- Ensure global service consistency
- Lead strategic initiatives
- Drive service innovation
- Develop global service standards
- Set service strategy
- Design new offerings
- Manage global relationships
Skills, knowledge & tools
- Service strategy development
- Business acumen
- Stakeholder management
- Global strategy
- Innovation
- Client relationship management
- Strategic leadership
- Continuous improvement
- Global service strategies
- Business acumen
- Stakeholder management
- Service innovation
- Client relationship management
- Strategic leadership
- Continuous improvement
- Global service standards
- Visionary mindset
- Business acumen
- Stakeholder influence
- Global strategy
- Service innovation
- Client Relationship Management
- Strategic Leadership
- Continuous Improvement
What good looks like
- 8–12 years experience
- Advanced knowledge of industry service best practices
- Master's degree in a related field preferred
Common titles
Service Delivery VService Delivery 5Staff Service DeliveryLead Service DeliveryExpert Service Delivery
Where it sits & what it pays
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations(inferred · under review)
Market-pay benchmarks for this family × level are coming — JobFrame anchors pay to the family/level structure rather than the raw title.