S2S2 — Support Specialist
Intermediate
Equipment Maintenance Technician II (intermediate maintenance technician). Functions with general guidance. Independently conducts routine diagnostics and repairs.
What this level means
Resolves standard inquiries and issues independently within established procedures.
- Scope
- A defined queue or customer set
- Autonomy
- General supervision; handles standard cases independently
- Complexity
- Standard issues within known procedures
- Impact
- Customer satisfaction for own queue
- Decision rights
- Resolves standard cases; escalates complex
- Leadership
- None
- Typical experience
- 1–3 yrs
What you'd do
- Independently conducts routine diagnostics and repairs on standard equipment.
- Updates CMMS and maintains maintenance logs.
- Diagnose equipment issues independently.
- Update maintenance logs accurately.
- Conduct repairs on standard machinery.
Skills, knowledge & tools
- Diagnostic skills
- CMMS proficiency
- Repair techniques
- Communication
- Problem-solving
- Diagnostic procedures
- Maintenance software
- Repair methodologies
- Equipment specifications
- Team collaboration
- Autonomous troubleshooting
- Time management
- Teamwork
- Adaptability to Change
What good looks like
- Approximately 2–5 years of hands-on maintenance work
- Proficiency on common equipment
Common titles
Manufacturing Equipment Maintenance SpecialistMechanical SpecialistElectrical Specialist
What it pays
Market-pay benchmarks for this family × level are being recalibrated across all survey sources and will return shortly.
O*NET / SOC: 13-0000 — Business & Financial Operations Occupations (inferred)